Refund policy

RETURN & REFUND POLICY

Last Updated: 8 October 2026

Thank you for shopping with BLIZONA.SHOP (NUKKAD SELECTION).

We value our customers and want you to have a smooth and satisfactory shopping experience. Please read this Return & Refund Policy carefully before placing an order.

1. Return Eligibility

We accept eligible return requests within 7 days from the date of delivery.

To be eligible for a return, the product must:

  • Be unused and in its original condition.

  • Be in the original packaging, wherever applicable.

  • Have all original tags, labels, accessories and packaging, wherever applicable.

  • Not be damaged due to misuse, improper handling or negligence by the customer.

  • Not have been washed, altered, worn or used, where applicable.

  • Be accompanied by the order details or invoice.

Products that do not meet these conditions may not be eligible for return.

2. Damaged, Defective or Wrong Product

If you receive a product that is:

  • Damaged

  • Defective

  • Incorrect

  • Different from the product ordered

  • Missing an item or part

please contact us within 48 hours of delivery.

Please send us:

  • Your order number

  • Your name

  • Your registered mobile number

  • A description of the issue

  • Clear photographs of the product

  • Unboxing video, if available

Our team will review the issue and, where the claim is accepted, provide an appropriate resolution such as replacement, exchange or refund.

3. Change-of-Mind Returns

If you simply change your mind about a purchase, the product may be returned within the 7-day return period, provided it satisfies all return eligibility conditions.

Return shipping charges for change-of-mind returns will be borne by the customer, unless otherwise stated on the product page or agreed by us.

4. Non-Returnable Products

Certain products may not be eligible for return due to their nature, hygiene requirements, personalization or other applicable restrictions.

Products specifically marked as "Non-Returnable", "Final Sale" or similar on the product page are not eligible for return except where required by applicable law.

5. How to Request a Return

To request a return, contact us at:

Business Email: help.blizona@outlook.com

Please include:

Subject: Return Request – [Order Number]

Your request should contain:

  • Order number

  • Customer name

  • Registered phone number

  • Product name

  • Reason for return

  • Photographs/videos where applicable

Do not send the product to our business address until our team provides return instructions.

6. Return Address

Approved returns should be sent only to the return address communicated to the customer by BLIZONA.SHOP (NUKKAD SELECTION).

Our business address is:

BLIZONA.SHOP (NUKKAD SELECTION)
Managed By: Raj Amitbhai Gohel
203 Building, BLD NO-B-4, Om Township VI-05, Kholvad Pasodara Road, Kholvad Pasodara Road, Pasodra Patiya, Surat, Gujarat – 395013, India

Phone: 7567620174
Email: help.blizona@outlook.com

Please do not send any return package without receiving return instructions from us.

7. Return Shipping Charges

For a customer-requested return due to change of mind, size preference, colour preference or similar reasons, the customer is responsible for the applicable return shipping cost.

If the return is approved because we sent a wrong, defective or damaged product, we will provide an appropriate resolution in accordance with the circumstances and applicable law.

8. Return Inspection

Once we receive the returned product, it may be inspected to verify that it meets the return conditions.

If the product is found to be used, damaged, altered or otherwise not eligible for return, we may reject the return where permitted by applicable law.

9. Refunds

Once your returned product has been received and approved, we will initiate the applicable refund.

Refunds will normally be processed within 5–7 business days after return approval.

The actual time for the money to appear in your bank account, card, UPI account or other payment account may depend on your payment provider or bank.

10. Refund Method

Where possible, refunds will be made using the original payment method used for the purchase.

The exact processing time may vary depending on the payment gateway, bank or financial institution.

11. Shipping Charges and Refunds

Original shipping charges, if any, are generally non-refundable for change-of-mind returns.

Where a refund is provided because of a wrong, damaged or defective product attributable to us, the applicable shipping amount may be considered as part of the resolution, subject to the circumstances and applicable law.

12. Exchanges

Exchanges may be available for eligible products subject to stock availability.

If the requested replacement product is unavailable, we may provide another appropriate resolution, including a refund where applicable.

13. Cancellation Before Shipping

If you wish to cancel an order, contact us as soon as possible at:

help.blizona@outlook.com

Cancellation requests received before the order is shipped may be accepted.

Once an order has been shipped, cancellation may not be possible and the customer may need to follow the applicable return process.

14. Refund Not Received

If you have been informed that your refund has been processed but you have not received it within a reasonable period, please contact us.

Email: help.blizona@outlook.com
Phone: 7567620174

Please provide your order number and refund details so that we can investigate the matter.

15. Fraudulent or Abusive Return Requests

We reserve the right to investigate return requests that appear fraudulent, abusive or inconsistent with the order history or condition of the returned product.

Nothing in this section is intended to restrict any consumer rights available under applicable law.

16. Important Customer Responsibility

Customers should inspect the package and product promptly after delivery.

For damaged, defective or incorrect products, customers should contact us as soon as possible and provide clear evidence where available.

17. Changes to This Return & Refund Policy

We may update this Return & Refund Policy from time to time to reflect changes in our business practices or applicable laws.

The latest version will always be published on our website with the applicable "Last Updated" date.

18. Contact Us

For any return, refund or exchange-related questions, please contact:

BLIZONA.SHOP (NUKKAD SELECTION)
Managed By: Raj Amitbhai Gohel
Phone: 7567620174
Business Email: help.blizona@outlook.com
Address: 203 Building, BLD NO-B-4, Om Township VI-05, Kholvad Pasodara Road, Kholvad Pasodara Road, Pasodra Patiya, Surat, Gujarat – 395013, India
GSTIN: 24EZCPG1810F1Z0